Shipping & Returns

At Concordia Chandlery we pride ourselves on our quality workmanship and take great care to provide our customers with the best possible products and customer service. Each candle you buy from us is carefully made to order, meaning we craft each candle after we receive payment. Once your order has been hand carved by one of our Crafters, you will receive an email with pictures of your finished product, prior to shipping. To ensure we only provide you with the best possible products, we ask that you allow 4 buisness days for us to craft your order, package it safely and present it to Australia Post for shipping. Once your order has been shipped, you will receive a confirmation email to notify you that it is on its way.

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 Each order will be carefully wrapped to ensure minimal damage during shipping, however due to the sorting methods used by Australia Post damage may occur. With this in mind, we provide insurance cover with each package, so that in the rare event of a broken candle, you will be able to claim with Australia Post. Please keep in mind that Australia Post will require photos of all damaged packaging and items to process a claim. It is up to the customer to place any claims of damaged goods with Australia Post, although you are welcome to contact us as well.

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 PLEASE NOTE - Shipping times may vary. Once your package has left our hands, we cannot control any aspect of it.